Frequently Asked Questions
Ordering
- Your cart might be empty.
- Your debit/credit card was declined (check with your bank).
- Prepaid or gift cards aren’t accepted.
- Required information (personal, shipping, or payment details) was incomplete.
- Your internet browser session timed out (refresh and try again).
Common reasons include:
- The code has expired.
- It wasn’t entered correctly.
- It doesn’t meet the purchase requirements (e.g., minimum spend).
If you’ve made a mistake, contact us as soon as possible! We’ll do our best to fix it before your order is processed.
Email: support@brightsidewear.com
We accept major debit and credit cards.
Yes, just uncheck the box that says “billing and shipping are the same” during checkout.
Yes! Keep an eye on our promotions or email us for any ongoing deals.
Enter your code in the coupon box during checkout and click “Apply.” Make sure to do this before entering payment information.
If you need to make changes, contact us right away via email.
Printing and Sizing
Most of our products are true to size, but women’s sizes may run slightly small. Please refer to the size chart for details.
A size chart is available on each product page, below the size and color selection. If you need additional help, feel free to email us.
To keep your print looking great:
- Wash inside out, in cold water.
- Use low heat for drying or tumble dry.
- Don’t iron directly on printed areas.
- If there’s a slight smell or halo effect, it’s due to the printing process and will disappear after washing.
Shipping
Orders are usually processed within 1-3 business days. Shipping times depend on your selected method at checkout.
Yes, we offer standard and priority international shipping options.
We’ll send you an email with tracking information as soon as your order ships.
Sometimes items ship separately due to different processing times. Don’t worry—everything will arrive shortly!
Return & Exchange
We only accept returns or exchanges for products that are faulty or misprinted. If your item doesn’t meet these criteria, please reach out, and we’ll do our best to assist you.
Email our support team at support@brightsidewear.com with your order details and a photo of the issue. We’ll respond within 48 business hours and send a replacement or resolution within 7 days.
If your order hasn’t shipped, you can cancel it by emailing us at support@brightsidewear.com. If your order has already shipped, you’ll need to return it to process the cancellation.
Once we receive your returned item at our facility, refunds are typically processed within 7 days. You’ll get a confirmation email once your refund is issued. It may take 2-3 business days for your bank to reflect the refund in your account.
We’re sorry for the mix-up! Send us an email with photos of the item you received, and we’ll send a replacement within 7 days.
Contact Us
Feel free to email us at support@brightsidewear.com.
We’re available Monday–Friday, 10 AM–5 PM EST.
If you can’t find the answers you need, email us anytime, and we’ll get back to you as soon as possible!